Accessibility Statement

Our Commitment

Serenity Spa & Wellness is committed to ensuring that our facilities, services, and digital presence are accessible to all guests, including those with disabilities. We believe that everyone deserves the opportunity to experience relaxation and wellness in a comfortable, dignified environment.

Physical Accessibility

Our spa facility includes the following accessibility features:

• Wheelchair-accessible entrance with automatic doors
• Accessible parking spaces close to the main entrance
• Elevators providing access to all floors
• Wheelchair-accessible treatment rooms with adjustable tables
• Accessible restrooms on each floor
• Wide hallways and doorways to accommodate mobility devices
• Accessible changing areas with grab bars and shower benches
• Lowered reception counter for wheelchair users

Service Accommodations

We are happy to accommodate various needs to ensure your comfort:

• Service animals are welcome throughout the spa
• Extended appointment times available upon request
• Modified treatment positions and techniques
• Private treatment rooms for guests who need additional privacy
• Assistance with mobility throughout the facility
• Large print materials and menus available
• Staff trained in accessibility awareness

Sensory Considerations

We understand that sensory sensitivities require special consideration:

• Fragrance-free and unscented product options available
• Adjustable lighting in treatment rooms
• Music volume can be modified or turned off upon request
• Quiet hours available for noise-sensitive guests
• Visual alerts available for hearing-impaired guests

Digital Accessibility

We strive to make our website accessible to all users. Our digital accessibility efforts include:

• Compliance with WCAG 2.1 Level AA guidelines
• Alt text for all meaningful images
• Keyboard navigation support throughout the website
• Clear heading structure for screen reader users
• Sufficient color contrast for readability
• Descriptive link text
• Resizable text without loss of functionality
• Accessible online booking system

Communication Assistance

We offer various communication support options:

• Sign language interpretation available with advance notice
• Written communication options for hearing-impaired guests
• Text and email booking options
• TTY/TDD service available upon request

Planning Your Visit

To ensure we can best accommodate your needs, we recommend:

• Contacting us in advance to discuss specific requirements
• Booking early to secure accessible treatment rooms
• Informing us of any mobility devices or equipment you use
• Sharing any sensory sensitivities or preferences
• Letting us know about service animal accompaniment

Ongoing Improvements

We are continuously working to improve accessibility at Serenity Spa. We regularly review our facilities, train our staff, and update our digital platforms to better serve all guests. Your feedback is essential to this process.

Feedback and Assistance

We welcome your feedback on our accessibility efforts and are committed to addressing any barriers you may encounter. If you have questions, need assistance, or would like to provide feedback, please contact us:

Third-Party Content

While we strive to ensure all content on our website is accessible, some third-party content may not be fully under our control. We work with our partners to advocate for accessible content and will provide alternative formats upon request.