Privacy Policy

At Serenity Spa & Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa or use our website.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment or service
• Create an account or membership
• Subscribe to our newsletter
• Complete intake forms or health questionnaires
• Make a purchase or payment
• Contact us with inquiries or feedback
• Participate in promotions or surveys

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Payment information (credit card numbers, billing address)
• Health information relevant to spa services
• Service preferences and treatment history
• Communication preferences

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your appointments and services
• Providing personalized treatment recommendations
• Processing payments and maintaining transaction records
• Communicating about appointments, promotions, and updates
• Managing membership accounts and benefits
• Improving our services and customer experience
• Complying with legal obligations
• Protecting against fraudulent or unauthorized activity

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business (payment processors, appointment scheduling systems, email service providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

Health Information

Health information you provide is used solely for the purpose of ensuring safe and appropriate spa treatments. This information is kept confidential and is only shared with our therapists and practitioners directly involved in your care. We implement appropriate safeguards to protect the confidentiality of your health information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time
• Data portability
• Opt out of marketing communications

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Treatment records are retained in accordance with applicable healthcare record retention requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. For minors receiving spa services, parental or guardian consent is required.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: