Frequently Asked Questions

You can book appointments online through our website, by calling us at (555) 123-4567, or by visiting the spa in person. Online booking is available 24/7 for your convenience.

We recommend booking at least 1-2 weeks in advance, especially for weekend appointments or spa packages. Members enjoy priority booking up to 30 days in advance.

Cancellations made 24 hours or more in advance incur no charge. Cancellations within 24 hours are charged 50% of the service cost. No-shows are charged the full service amount.

Please call us as soon as possible if you're running late. Arriving late may result in a shortened treatment time while still being charged the full amount, as we must accommodate subsequent appointments.

Absolutely! You can request a specific therapist when booking. We recommend booking early to ensure availability with your preferred therapist.

Comfortable clothing is recommended. We provide luxurious robes and slippers upon arrival. During treatments, you will be professionally draped at all times and only the area being worked on will be exposed.

We recommend eating a light meal 1-2 hours before your appointment. Avoid heavy meals immediately before body treatments. We provide light refreshments in our relaxation lounge.

Yes, we offer prenatal-specific services after the first trimester. Please inform us when booking so we can recommend appropriate treatments and assign a trained therapist. Some services are not recommended during pregnancy.

Please inform us of any allergies, sensitivities, or medical conditions when booking and again at your appointment. We offer hypoallergenic and fragrance-free product options.

Our estheticians perform a complimentary skin analysis at the beginning of every facial to recommend the best treatment for your skin type and concerns. You can also book a consultation in advance.

All guests enjoy access to our relaxation lounge, steam room, and refreshment bar. Robes, slippers, and secure lockers are provided. Spa package guests receive extended amenity access.

Yes, our facility is fully wheelchair accessible with accessible parking, treatment rooms, and restrooms. Please visit our Accessibility page or contact us to discuss specific accommodations.

Spa amenities are reserved for guests with service appointments. Members enjoy complimentary amenity access based on their membership tier.

Yes, we offer complimentary parking in our private lot. Accessible parking spaces are available near the entrance. Elite members enjoy complimentary valet service.

Members enjoy monthly services at discounted rates, priority booking, retail discounts, exclusive events, and additional perks based on membership tier. Visit our Membership page for full details.

Yes, memberships can be cancelled with 30 days written notice. There are no cancellation fees or penalties. Monthly members can pause their membership for up to 2 months per year.

No, Serenity gift cards never expire. They can be used for any services or retail products and are non-refundable with no cash value.

Gift cards cannot be used for gratuities. Gratuities are at your discretion and can be paid separately in cash or credit card.

Most services require guests to be 18 or older. Minors ages 13-17 may receive select services with written parental consent and guardian accompaniment. Children under 13 are not permitted in spa areas.

We ask that you silence your phone and refrain from phone use in treatment and relaxation areas to maintain a peaceful environment for all guests. Phone calls may be made in the lobby.

Gratuities are not included in service prices and are at your discretion. Industry standard is 15-20% for satisfactory service. Tips can be added to your bill or given directly to your therapist.

Your satisfaction is our priority. Please speak with your therapist during the service if adjustments are needed. If concerns remain, please notify our front desk immediately so we can address them.